The pattern, for insurance
- Call type: First notice of loss (FNOL)
- Workflow outcome: Claim opened in policy admin
- Evidence artifact: Recorded-statement pack
- Approval requirement: Adjuster confirms coverage before routing
Insurance
Take first notice of loss the moment the call comes in.
Verigence captures FNOL calls, records the statement, and opens a claim — with an adjuster confirming coverage before the claim is routed, and a signed record of what was reported.
English + Spanish
Cryptographic evidence
Human handoff controls
Outcome focus
What this vertical gets on day one
Demo flow
What insurance teams get behind every call
Verigence is structured for regulated claims workflows where the FNOL record, approval boundaries, and human review matter as much as speed.
“Alguien chocó mi carro en el estacionamiento.”
FNOL — auto, parking lot
1 · Greeting and disclosure
Caller told they're speaking with an AI claims assistant; call recorded.
2 · Multilingual transcript
Loss description captured in the caller's language.
3 · Extract claim details
Policy number, loss type, date, location — with confidence.
4 · Capture statement
Structured first statement assembled for the adjuster.
5 · Adjuster approval
An adjuster confirms coverage before the claim routes.
6 · Signed evidence pack
Statement + coverage decision, tamper-evident.
Approval required · open claim
Open a claim in Guidewire after coverage is confirmed.
PolicyAP-77204
Loss typeAuto · collision
CoverageConfirm
Approval and proof
Approved by a human, proven by signature
The adjuster confirms coverage before routing. The decision and who made it are written into a signed, replayable recorded-statement pack.
How the trust model worksEvidence
A signed recorded-statement pack on every call
Insurance Evidence Pack
First notice of loss (FNOL)
e3b0c44298fc1c149afbf4c8996fb924·27ae41e4649b934ca495991b7852b855
Tamper-evident · replayable for audit
Connectors
Insurance systems, governed
Each integration declares its mode. Pilot in sandbox; promote to live, where writes require approval.
Guidewire
Synced · 3m ago
Salesforce
Sandbox
Twilio
Outbound only
Operator visibility
Built for claims and policy-service operations
Use Verigence for FNOL intake, claims-status servicing, and eligibility and coverage questions while keeping every approval visible for adjusters and compliance teams.
- Multilingual FNOL and claims intake for English- and Spanish-speaking policyholders.
- Adjuster-approved policy writes with the decision and reviewer captured before any side effect.
- Signed claim-intake packs that keep transcript, captured loss details, and tool calls in one defensible record.
Insurance design partners