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Trust and governance

Automation you can hold accountable.

Verigence is built so a human stays in control, callers know what's happening, and every action leaves a verifiable record. We state what the platform does plainly — and what it doesn't.

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Principle

Human-controlled by design

The agent acts freely on conversation — but the moments that matter are gated, disclosed, and recorded.

Approval gates

Any write to a system of record pauses for a named operator. Nothing material commits unattended.

AI disclosure and consent

Callers are told they're speaking with an AI agent, and recording is disclosed, at the start of every call.

Operator handoff

Anything needing judgment routes to a human in seconds; the caller stays warm until handoff.

Audit trail

Every call, replayable

Each call produces a signed evidence pack: the conversation, the model's reasoning, every tool call, the approvals that gated them, and the outcome — timestamped, ordered, and cryptographically signed.

  • Ordered and complete

    Nothing summarized away — the full sequence is preserved.

  • Tamper-evident

    ed25519-signed; any change to the record is detectable.

Read: proof of action

Evidence Pack

EP-2026-0517-40192

Signed
Events
7
Approvals
1
Consent
Yes
Sig
ed25519

e3b0c44298fc1c149afbf4c8996fb924·27ae41e4649b934ca495991b7852b855

Verifiable receipt

Connector modes

Every integration declares its blast radius

A connector's mode tells you exactly what it can touch. State is shown with an icon, a label, and a color — never color alone.

Demo

Fully simulated. No external system is contacted — safe for walkthroughs and training.

reads: mock · writes: mock

Sandbox

Connected to a non-production environment. Real shape, no production data touched.

reads: test · writes: test

Live

Connected to production. Reads are allowed; writes require operator approval.

reads: live · writes: gated

Degraded

Partially available — e.g. outbound only, or read-only. The limit is shown explicitly.

partial capability

Unavailable

Not reachable (auth expired, outage). Dependent actions are blocked and surfaced, not retried silently.

blocked

Connector modes, in depth
Data access and review

Clear states, no ambiguity

At any moment you can see what the system is doing with data and what's waiting on a human. States are explicit — including the empty, pending, and blocked ones.

Reading

Pulling context from a connector to inform the call. Logged.

Pending review

A write is staged and waiting on operator approval.

Committed

Approved and written. Captured in the evidence pack.

Blocked

Connector unavailable or declined. Surfaced, never retried silently.

How we talk about compliance

Plainly, and without overclaiming.

We design toward the controls regulated buyers expect — disclosure, human approval, least-privilege connectors, and a complete audit trail. We describe certifications and program status honestly: what is in place today, what is in progress, and what is on the roadmap. We don't imply a certification we don't hold, and we don't position Verigence as a substitute for licensed professional judgment.

Human approvalDisclosureLeast-privilege connectorsFull audit trail

Review the trust model with us

We'll walk your security and compliance teams through the controls, the evidence format, and the connector model.

Talk to usJoin the design partner program
VerigenceEvidence-native

AI voice operations platform for high-stakes service teams.

Healthcare-first engine. Multilingual EN + ES. Evidence pack per call.

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