Verified voice intelligence
Turn live conversations into governed, auditable outcomes.
Verigence answers the phone in your caller's language, does the work in your systems, and ends every call with a signed record of what was said, decided, and done — with a human approving anything that matters.
Live call · Northside Clinic
“Quiero una cita para mi hija, Sofía.”
“I'd like an appointment for my daughter, Sofía.”
Approval required · PHI write
GateSofía D.
9:40 AM
Athena
Evidence Pack signed · ed25519
One pipeline, every call
Call → transcript → approval → evidence
The agent acts freely — but anything that writes to a system of record pauses for a human, and every call ends with proof.
01
Live call
Answered in the caller's language
02
Transcript
Real-time, translated
03
Extract
Intent & entities with confidence
04
Human review
Approve, edit, or escalate
05
Connector action
Write to your systems
06
Evidence pack
Signed, tamper-evident
07
Verified outcome
Done, and provable
What it gets done
Outcomes, not just transcripts
Intake
Capture caller, reason, and details into a structured record — verified field by field before anything is written.
Scheduling
Find and book the right slot against your calendar, with conflict checks and confirmation read back in-language.
Follow-up
Outbound reminders, status updates, and callbacks — every contact logged and attributable.
Evidence capture
A signed evidence pack on every call: conversation, reasoning, tool calls, approvals, and outcome.
Human handoff
Escalate to a named operator the moment a call needs judgment — the caller stays warm until handoff.
Workflow action
Trigger the downstream workflow — chart write, case file, claim, ticket — through a governed connector.
Multilingual operations
Meet callers in their language — without losing the record.
Verigence detects and switches language mid-call, keeps the original and a live translation side by side, and writes both into the evidence pack. Your operators read one language; your callers speak another.
Switches mid-conversation
No "press 2 for…" trees. Language is detected and handled live.
Original + translation, preserved
Both are stored, so a reviewer can audit exactly what the caller said.
English + Spanish today, built to extend
The multilingual engine is designed to add regulated-market languages.
Caller
“Necesito cambiar la cita de mi madre.”
“I need to change my mother’s appointment.”
Verigence
“Claro. ¿Para qué día la movemos?”
“Of course. What day should we move it to?”
Integrations
Agents act where your data lives.
“Doing the work in your systems” means real reads and writes — into the tools you already run. Every integration is a governed connector that declares its mode, so you pilot in sandbox and promote to live with approvals intact.
Telephony & SIP
Carrier trunks and PSTN — e.g. Twilio — with routing and live failover.
EHR & clinical
Scheduling and records for healthcare — chart writes sit behind an approval gate.
CRM
Read and write caller context — e.g. Salesforce, HubSpot.
Scheduling
Calendars and booking systems, checked and confirmed in real time.
Payments
PCI-safe capture — pause recording and suppress tones during card entry.
Ticketing & case
Open and update cases — e.g. Zendesk, ServiceNow, case files.
Identity & SSO
SAML, OIDC, and SCIM provisioning for your operators.
Data & webhooks
Warehouse sync, REST, and event streams — or anything with an API.
Proof of action
Every call ends with a receipt you can verify.
Not a recording you have to trust — a structured, cryptographically signed evidence pack. Replay the whole call: what was said, what the model decided, every system it touched, and who approved it.
The whole story, in order
Conversation, reasoning, tool calls, and outcome — timestamped.
The approvals that gated them
Who approved which sensitive action, and when.
Tamper-evident by design
ed25519-signed and replayable for any audit.
Evidence Pack
EP-2026-0517-40192
Call
7F31
Duration
3:12
Locale
es→en
Outcome
OK
27ae41e4649b934ca495991b7852b855
Tamper-evident · verifiable receipt
Built for regulated work
Healthcare first. Not healthcare only.
The navy + signal-blue chrome stays constant across every vertical. Only the scenario, the connectors, and one industry accent change.
Patient intake
New-patient scheduling, in-language.
Case intake
Conflict checks before a matter opens.
Client onboarding
Document collection & reminders.
First notice of loss
Capture a claim, route for review.
Account servicing
Verified requests, escalation built in.
Trust model
Governance you can see at every step
Disclosure
Callers are told they're speaking with an AI agent, every time.
Human approval
Sensitive writes pause for an operator. Nothing material happens unattended.
Audit trail
A signed, replayable evidence pack for every single call.
Connector modes
Every integration declares its blast radius: demo, sandbox, live, degraded, unavailable.
Design partner program
Build the first governed voice workflow in your industry — with us.
We’re partnering with a small number of regulated teams to ship their highest-volume call type end to end.