Staff-ready summary
After-hours access request captured, verified, and either booked or queued for staff review with evidence.
Needs staff approval
- Workflow
Before the demo
After-Hours Access
Run the healthcare-first Verigence story end to end for a small ambulatory practice. A synthetic English or Spanish caller asks for a routine appointment after hours. Verigence verifies identity, collects plan details, runs a simulated eligibility check, applies scheduling rules, books when safe or creates a staff-ready resolution packet for staff review, sends bilingual follow-up, and preserves an evidence trail staff can review the next morning.
What happens in the demo
Answer after-hours call
Disclose AI use and detect English/Spanish preference.
Capture patient facts
Collect name, DOB, callback number, insurance, and reason for visit.
Check eligibility status
Show known coverage details and uncertainty flags in plain language.
Evidence included
- AI disclosure and English/Spanish preference handled
- Patient identity matched before chart, eligibility, or scheduling tools
- Eligibility status and uncertainty flags summarized plainly
- Appointment booked when rules allow, otherwise staff-review task created
Action history
- Match caller identity against the synthetic chart
- Return normalized active coverage, benefit summary, and uncertainty flags
- Evaluate primary-care slot rules and provider availability
- Book the eligible appointment when confidence thresholds are met
Demo boundaries
Demo
- Access Task
- Patient Chart
- Coverage Snapshot
- Slot Rules
Prove this workflow in 30 days.
Start with one painful workflow, keep staff review in place, and inspect the audit trail before deciding whether to expand.
See a Live Demo