Verigence for Insurance — FNOL + Claims
Shrink claim-cycle time with automated FNOL intake. Route severity up, dispatch tow/rental immediately, keep adjuster queue clean.
Workflows built for you
Pick a workflow to see how the live demo behaves in this vertical.Resolve Insurance Claims in One Call
Resolve a car accident claim in ~3 minutes—watch the AI file the claim, order a tow, book a rental, and schedule an adjuster.
Per call
~$175 saved per FNOL (vs. outsourced call center)
At scale
~$87K/yr across 500 FNOLs/yr at full automation. Claim-cycle-time reduction cuts severity leakage.
Staff time saved
~14 min of adjuster intake time per claim
Severe Auto FNOL — Injury + Tow + Rental Dispatch
High-severity auto FNOL. AI confirms caller safety, captures incident facts, dispatches tow + rental, routes severity up to adjuster queue — all within first-touch.
Per call
~$175 saved per FNOL + severe-case escalation savings
At scale
~$105K/yr across severe FNOLs — faster adjuster dispatch reduces total incurred loss by 3–5%
Staff time saved
~20 min of adjuster intake + dispatch coordination time
Issue a Certificate of Insurance Before the Call Ends
A contractor calls needing a COI—the AI generates an ACORD 25 certificate and emails the PDF before the call ends.
Per call
$25–$75 per COI issued (service fee basis)
At scale
~$18K/yr across 500 COI requests/yr + E&O risk reduction
Staff time saved
~12 min of CSR time per COI request
More for Insurance — FNOL + Claims
Proactive Renewal — Address Premium Changes First
The AI proactively calls a client whose policy renews with a premium increase—explains the change and secures renewal.
Claims Status Check — Instant Answers, No Hold Music
A policyholder calls to check their claim—the AI pulls the real-time status and explains next steps clearly.
Personal Lines Quote Intake in 3 Minutes
A caller wants an auto quote—AI captures driver info, vehicle details, and coverage needs, then submits to the rater.
Policy Endorsement — Add a Vehicle or Driver Instantly
A policyholder bought a new car—AI captures VIN and driver details, calculates premium impact, and queues the endorsement.
Commercial COI Renewal — GC Workflow with Additional Insureds
Outbound renewal for a general-contractor client's certificate-of-insurance cycle. AI verifies updated project list, additional insureds, waivers of subrogation, and routes to agency producer for ACORD re-issue.
Life Underwriting Intake — Medical History + Beneficiary Structure
Pre-underwriting intake for a term-life policy. AI captures medical history, prescription use, lifestyle factors, and beneficiary structure — queues paramed and routes risk class flag to underwriter.
Don't see your exact workflow?
Verigence is a configurable platform — every scenario here is a set of knobs. If your exact workflow is not listed, we can still map it in the planning conversation.